FAQ

Our target customers are watersports enthusiasts who demand high-performance gear for kitesurfing, foil boarding, and paddle sports. We cater to:

• Professional athletes preparing for competitions
• Weekend warriors planning their next water adventure
• Families looking for kids’ watersports equipment
• Global adventurers who need reliable gear delivery worldwide

We specialize in fast, global delivery of premium watersports equipment with a focus on:

• Performance-driven gear for serious water athletes
• Streamlined international shipping with multiple options
• Carefully curated selection of boards, accessories, and safety equipment
• Pro-level expertise in kitefoiling and related sports

Our product categories include:

• Boards (kite boards, foil boards, hardboards)
• Safety gear (helmets, impact vests, gloves)
• Apparel (jackets, hoods, kids’ gear)
• Control equipment (control bars, inflatable products)
• Specialized accessories for foil boarding and kitesurfing

Our gear is designed for performance across skill levels. For personalized recommendations:

• Check product descriptions for skill level indicators
• Email our gear specialists at [email protected]
• Look for “Pro Tip” notes on product pages from our team athletes

While we specialize in performance gear, we do offer select packages for those starting out in kitefoiling and related sports. Browse our “Kids” and “Beginner Essentials” sections for starter options.

We ship globally with few exceptions:

• Certain remote areas (contact us to check availability)
• Parts of Asia (due to complex import regulations)

Our warehouse is located in Bushnell, Florida, USA (3557 Bagwell Avenue).

We offer two shipping methods:

1. Standard Shipping (Recommended)
   • Carriers: DHL or FedEx
   • Delivery Time: 10-15 days after dispatch
   • Cost: $12.95 flat rate
   • Tracking: Full end-to-end tracking
2. Free Shipping
   • Carrier: EMS
   • Delivery Time: 15-25 days after dispatch
   • Cost: Free for orders over $50
   • Tracking: Basic tracking available

Pro Tip: For time-sensitive orders, our team recommends choosing Standard Shipping with DHL/FedEx.

Our team carefully prepares your gear within 1-2 business days, double-checking every item to ensure perfect condition. You’ll receive tracking information as soon as your package leaves our warehouse.

For international orders, we include all necessary documentation to help speed up customs processing. However, any applicable customs or import fees are the responsibility of the customer.

All orders come with our 30-day no-risk return policy:

• You can return items within 15 days of receipt
• Items must be in original, unused condition
• We offer full refunds or exchanges
• Return shipping costs are the customer’s responsibility

To start a return:

1. Email [email protected] with your order number
2. Specify whether you want a refund or exchange
3. Our team will provide return instructions
4. Once received and inspected, we’ll process your request

In the rare case of damaged goods:

• Contact us immediately at [email protected]
• Provide photos of the damage and packaging
• We’ll arrange for replacement or refund at no cost to you

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.

Currently we don’t offer gift cards, but you can purchase products as gifts by entering a different shipping address at checkout.

For fastest service, email our gear specialists at [email protected]. We typically respond within 24 hours.

Currently we operate exclusively online from our warehouse in Bushnell, Florida, which allows us to focus on global delivery and keep our prices competitive.

Yes! Our team includes watersports enthusiasts and we’re happy to provide recommendations. Email [email protected] with details about your experience level and goals.