At Aqua Glide Shop, we stand behind our premium watersports equipment with the same confidence we have in every kite foil board and safety vest we sell. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for your convenience.

Our Return Policy

You may return most items within 15 days of receiving your order, provided they are:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Inflatable products (due to potential hygiene issues)
  • Helmets & Impact Vests (safety equipment must remain sealed)
  • Opened safety gear including gloves and control bars

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Aqua Glide Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product if applicable)]
Attachments: [Photos of the item(s) if damaged or defective]

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package your item securely with the original packaging and include the RMA number visible on the outside of the package. Ship to:

Aqua Glide Shop Returns
3557 Bagwell Avenue
Bushnell, US 33513

Step 4: Processing Your Return

Once received, we’ll inspect your item within 3-5 business days and process your refund or exchange.

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and approve your return. Please note:

  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error
  • International returns may be subject to customs fees which are non-refundable

Exchanges

For exchanges of equal or greater value:

  • We’ll ship your new item once we receive your return
  • For exchanges of higher value, you’ll be charged the difference
  • Price adjustments will be made if the exchanged item costs less

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Performance-Driven Satisfaction

Just as we craft our watersports gear for peak performance, we’ve designed this returns process to be as efficient as possible. Our global watersports community deserves nothing less than premium service to match our premium products.

For any questions about our returns policy while selecting your perfect watersports equipment, don’t hesitate to contact our team.